XS23-TY3 Console Redirection didn't work

Hello,
I have 7 XS23-TY3.(28 servers.)

All the server's Console Redirection didn't work at all.(greyed out)

I have tried serval versions of BMC firmware and have the BIOS update to date.

Still can't get the Console Redirection work.

Any idear how to end this issue?
Thank you